Closing Letters, Estoppels, & Questionnaires

Closing Letters/Estoppels

          Closing Letter/Estoppel Requests

      • Community Management Associates utilizes CondoCerts for all requests.
      • No emailed or faxed requests will be accepted by the CMA offices.
      • Georgia, Alabama, Tennessee, and South Carolina requests must be received from a title services or attorney’s office.
      • Florida requests may be received from a unit/parcel owner, the unit/parcel owner’s designee, or a unit mortgagee or the unit mortgagee’s designee.

          Closing Letter/Estoppel Costs and Delivery Timelines

      • $250 each
      • Non-FL Markets: Delivery is by the end of the 5th business day after an order has been placed and paid in full.
      • FL Market: Delivery is by the end of the 10th business day after an order has being placed and paid in full.

          Closing Letter/Estoppel Rush Fees and Rush Timelines

      • Requests are subject to rush fees if the request is made close to the closing date.
      • Non-FL Market: A $100 rush fee is placed on orders needed 3 business days from the date the order is placed and paid in full.
      • Non-FL Market: A $125 expedite fee is placed on orders needed 1 business day from the date the order is placed and paid in full.
      • FL Market: A $100 rush fee is placed on orders needed 3 business days from the date the order is placed and paid in full. No other rush options are available.

          Closing Letter/Estoppel Updates

      • Updates are applicable on the same transaction whereas the property address, buyer, seller, and attorney remain the same.
      • Updates needed within 30 days of the original order are free.
      • Updates needed within 31-60 days of the original order will be $50.
      • Updates needed 61+ days after the original order require placing a new order.

Georgia Statement of Account / Owner Assessment Information

      • For Georgia users only, to request a Statement of Account, please go to CondoCerts.
      • Owners, mortgagees, purchasers, lenders, real estate agents, and attorneys may request a statement of account / owners assessment information for $10 for Georgia Associations subject to the Georgia Condominium or Property Owners Acts. Owner Assessment Information means a statement provided under O.C.G.A. 44-3-109 or 44-3-232 of all sums lawfully assessed by an association against any owner and/or the owner’s Property and that constitutes a lien in favor of the association on the owner’s Property that will be past due and unpaid together with late charges and interest applicable thereto as of the expiration of five business days from the receipt of a request for such information. Owner Assessment Information does not include amounts that may be assessed more than five business days from the receipt of the request for Owner Assessment Information, and/or amounts and/or fees that may be charged to a Purchaser.

Lender Questionnaires

          Lender Questionnaire Requests

      • Community Management Associates utilizes CondoCerts for all requests.
      • No emailed or faxed requests will be accepted by the CMA offices.

          Lender Questionnaire Costs and Delivery Timelines

      • Standard packages are available for $200, $275, and $300 each.
      • Delivery is by the end of the 5th business day after an order has been placed and paid in full.
      • Lender-specific packages are available for $250, $325, and $350 each.
      • Delivery is by the end of the 8th business day after an order has been placed and paid in full.

          Lender Questionnaire Rush Fees and Rush Timelines

      • Requests are subject to rush fees if the request is made close to the closing date.
      • A $65 rush fee is placed on standard orders needed 3 business days from the date the order is placed and paid in full.
      • An $80 expedite fee is placed on standard orders needed 1 business day from the date the order is placed and paid in full.
      • Lender-specific orders will incur the same order and rush fees yet delivery will take an 2 additional business days.

          Lender Questionnaire Updates

      • Updates are applicable on the same transaction whereas the property address, buyer, seller, and attorney remain the same.
      • Updates needed within 30 days of the original order are free.
      • Updates needed within 31-60 days of the original order will be $50.
      • Updates needed 61+ days after the original order require placing a new order.

Foreclosure and Deed in Lieu of Foreclosure

      • Listing agents or asset managers requiring a statement of account on a foreclosed unit must submit their request online at CondoCerts.
      • Please see the Georgia Statement of Account / Owner Assessment Information section above for limited availability notations.
      • Ensure you identify yourself on CondoCerts as a Real Estate Professional.
      • A copy of the recorded Deed Under Power and listing agreement must be included with the online order.
      • Closing letters/estoppels for foreclosed units may be obtained online at CondoCerts.

Third-Party Payment Instructions

      • If you are a third party wishing to pay for an order, you will do so on CondoCerts.
      • Click on the payment link in the CondoCerts order confirmation email.
      • Enter your credit card information and complete the payment process.
      • CMA will be notified of the order after payment is made and complete on the timeline selected on that order.
      • The person who placed the order will receive notification when the item is ready for retrieval.

Certificate of Insurance, Budget, and Governing Documents

      • Non-owners may order a certificate of insurance, budget, or governing documents at CondoCerts.
      • Owners may obtain the information from their CMA online accounts.
      • The insurer, agent, and agent contact information is included on all issued closing letters, estoppels, and lender questionnaires..

Termite Letter Request

      • Please contact CMA Customer Service for your association’s service provider contact information to make a letter request.