Community Management Associate, Inc. and its affiliates and subsidiaries, (collectively, “CMA”, “we”, “our”, or “us”) respect your privacy. This Privacy Policy discloses our practices regarding information we collect and receive from users of our desktop and mobile websites such as www.cmacommunities.com (the “Sites”), other services, such as emails, mailings, and Homeowners Association property management services, provided by CMA, and other contexts in which we present you with this Privacy Policy (collectively, the “Services”). Unless we state otherwise, any new features or functionality provided by CMA on the Sites are also part of the Services. Please read this Privacy Policy carefully before registering or using our Services or submitting any content.
What Information Do We Collect and How?
We may collect information when you:
• Visit or register for the Services.
• Login to and interact with your account.
• Contact our customer service via email, phone, or other forms of communication.
• Interact with us at an event.
• Send us a request.
Information you provide to us: We may collect information from you, including through the Services, our Sites, or when you otherwise interact with us {including via our web chat functions}. This information may include:
• Your name, email address, mailing address, and similar contact information.
• Your requests or comments.
How Do We Use the Information We Collect
We may use your information to:
• Provide the Services to you, including providing technical and other support for the Services.
• Facilitate and improve the operation of our business, including to maintain the safety, security, and integrity of our Services.
• Set up your account and populate your profile.
• Communicate with you regarding the Services and respond to your inquiries and requests, such as subscriptions to email newsletters.
• Perform legal compliance activities, including to enforce our Terms of Use, to address fraud and other illegal activities, including claims of copyright infringement, to exercise and defend legal claims, and to protect your safety and the safety of other users of the Services.
To Whom Do We Disclose Your Information?
Community Management Associates collects personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information that you choose to share with us, but we do not sell, rent, or disclose your personal information to third parties without your consent, except as necessary to provide requested services or as required by law. We respect your privacy choices, especially concerning the sharing of your personal information. Any information you provide through opt-in consent will not be shared with third parties for marketing or promotional purposes. We Safeguard your data; we are highly cautious about entrusting it to anyone beyond. We firmly believe in maintaining control over your personal information and ensuring it is always confidential and secure. Consequently, we are committed to exercising discretion and discretion when it comes to sharing any personal details with external entities.
By using web chat functionality to communicate with us, you consent to our use of web service providers.
Google Analytics. We use automated technologies and applications, such as Google Analytics, to evaluate usage of our Sites. We also may use other analytic means to evaluate our Sites and Services. We use these tools to help us improve the Sites, performance, and user experiences. To learn how Google Analytics collects and processes data, please visit: http://www.google.com/analytics/learn/privacy.html.
How Long Do We Retain Your Information?
We retain your information for as long as reasonably necessary for our business purposes. In determining the criteria by which to retain or dispose of your information, we consider the type, sensitivity, context, and purpose of collecting the information. We may additionally delete your information in response to a valid data subject request, as described below.
How Do We Secure Your Information?
We maintain administrative, technical, and physical safeguards designed to protect against unauthorized access, use, modification, and disclosure of your information in our custody and control. No information, on the Internet or otherwise, can be guaranteed to be 100% secure. While we strive to protect your information from unauthorized access, use, or disclosure, CMA cannot and does not ensure or warrant the security of your information.
Protection for Children
The Services are not directed at children, and we do not knowingly collect personal information from children under the age of 16. If we become aware that personal information has been collected from a child under age 16, we will take steps to delete that information as soon as possible.
Updating and Correcting Your Information
If you are a registered user of the Services, you can update your information by editing your user profile.