Michele Richards, PCAM

Chief Operating Officer

Michele was promoted in 2009 from Division Manager to Vice President after beginning her career with CMA in 2003. Michele was promoted to Chief Operating Officer (COO ) in 2023. Michele has been awarded the Community Association Institute’s (CAI) most prestigious designation of PCAM (Professional Community Association Manager). She is responsible for developing and implementing strategies and overseeing the general operations of CMA.

Before joining CMA, Michele was a manager for Delta Air Lines for 15 years. She also served her community as a Fulton County Reserve Deputy for 10 years. Michele is originally from the Great White North (Canada, eh?) and holds her Bachelor’s degree in Psychology from Carleton University Ottawa, Ontario, Canada.